![]() Have you observed the issue yourself alongside the student without guiding them at all? I have seen a few times where a very specific set of circumstances arose due to something the user themselves was doing. I have experienced things in the past which leads me to this as a good additional troubleshooting step (when you have exhausted everything else like you have). Hi is a really interesting one. I have a bit of a strange question, but it is the only thing that has immediately come to mind (and apologies if it sounds basic). Any thoughts? Has this happened to anyone else? I have taken two different quizzes (the test quiz and a Geography quiz) while logged in as her with no crashes. I ran Malware bytes and removed any strange Chrome extensions I saw. We have had her logged into her G-suite account on one laptop and not logged in on another. We have had her use two different Canvas accounts to take the same test quiz. ![]() We have had her log in to her new AD account and as a local administrator. We have had her use three different browsers (Chrome, Safari, Respondus Lockdown Browser). We created a new Active Directory login account for her. This has happened during Canvas quizzes she has taken in four different classes. The student has used several different laptops, including her original and 3 or 4 different spares, all Macbook Airs. I have not been able to determine why this is happening. I have one 9th grade student who keeps getting kicked out of the browser whenever she takes a quiz on Canvas. department and I'm our department's primary contact for Canvas issues. The students and teachers are all one-to-one. It's hard to tell if this is a Canvas issue or not because there are so many factors involved.įirst, we are a high school (8-12) using Macbook Airs (2017) running Mac OS Sierra (between 10.12.3 and 10.12.6). ![]() I want to put this question out there to see if anyone else has experienced this issue. ![]()
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